Course curriculum

    1. 1. Turning Complaints into Compliments - Introduction

    1. 2. A New Way to View Complaints

    2. 3. The LEAAD Rule for Service™

    3. KNOWLEDGE ASSESSMENT #3a | Turning Complaints into Compliments

    4. ASSIGNMENT #3a | Resolving Complaints Exercise

About this course

  • 5 lessons
  • 45 minutes